Terms and Conditions

1. TERMINOLOGY

EBONYSTAYS STUDIO PRIVATE LIMITED (“Ebony Stays”) incorporated in India under the Companies Act, 2013 with CIN: U55101GJ2024PTC157234 offers curated vacation villas, boutique homestays, farm retreats, and nature-connected getaways across India under the brand name “Ebony Stays”

These Terms & Conditions govern all bookings or transactions made through our official website, affiliated partners, listing platforms, or third-party channels (collectively referred to as “Booking Channels”). By proceeding with a booking, or payment to Ebony Stays, you agree to be bound by the terms outlined here, including but not limited to our policies related to cancellations, rescheduling, payments, and guest responsibilities.

Ebony Stays reserves the right to update or modify these Terms & Conditions at any time, without prior notice. Any changes will take immediate effect upon being published on our platform. Continued use of our services after such changes implies your acceptance of the revised terms.

If you do not agree with these Terms, we request you refrain from making a reservation or any monetary transactions using our platform or any of our Booking Channels.

We invite you to review this page carefully before confirming your stay.

THESE TERMS AND CONDITIONS ARE AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000, AND RULES MADE THEREUNDER AND THE AMENDED PROVISIONS ABOUT ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THESE TERMS OF USE DO NOT REQUIRE ANY PHYSICAL, ELECTRONIC, OR DIGITAL SIGNATURE.

For online as well as offline bookings made through our platform, the terms used in these Terms and Conditions have the following meaning:

(a) “Property/Properties” shall mean and include villas, bungalows, farmhouses & homestays, service apartments, and/or their rooms available for booking on any of the Booking Channels.

(b) “Guest/Guests” refers to any individuals/ companies, or other entities who express interest in making a booking in respect of any of the Properties through any Booking Channels. Guests may be referred to as you, or your in a given context.

(c) “Booking” means a reservation made by any Guest in respect of any of the Properties for stay.

(d) “Check-In” is the scheduled date and time on or before which the Guests shall be liable to comply with all the check-in formalities as required by Ebony Stays, and after completion of such formalities, the Guest shall be entitled to start using the concerned property.

(e) “Check-Out” is the scheduled date and time on which the Guest will have to vacate the concerned Property after completion of all the check-out formalities as required by Ebony Stays.

(f) “Booking Period” is the period between which the scheduled Check-In starts and the scheduled Check-Out ends

(g)   “Booking Amount” shall mean the total amount payable by the Guest to Ebony Stays for confirmation of the Booking through the registered mode of payment, as may be intimated by Ebony Stays to the Guest.

(h) “Booking Confirmation” shall mean the email/communication shared by Ebony Stays with the Guests upon receipt of the Advance (defined below) and shall comprise all the details of the Booking, Terms & Conditions governing the Booking, name, and total number of Guests, Check-In and Check-Out details, name of Property, number of rooms at the Property, the Booking Amount payable and Security Deposit amount payable and specified due dates by which they are required to be paid/deposited. Ebony Stays shall not be liable to serve a Booking unless the entire Booking Amount is paid by the Guest/Guests to Ebony Stays through the registered mode of payment intimated by Ebony Stays to the Guest as stated herein, even though the Booking Confirmation may have been sent to the Guest. The Booking Confirmation, along with proof of payment of the entire Booking Amount, shall be required to be produced by Guests at the Property at the time of Check-In.

(i) “Advance” is the non-refundable amount required to be deposited by Guests with Ebony Stays as a deposit for putting a Booking on Hold (as stated hereinbelow) in respect of a Property.

(j) “Security Deposit” is the amount required to be deposited by Guests on a case-by-case basis with Ebony Stays. The Security Deposit shall be utilized by Ebony Stays for any damages caused by the Guests/their pets to the Property and/or items/furniture therein, and/or for recovery of any other charges levied by Ebony Stays on Guests.

(k) “Peak Days” include long weekends, and festive dates including but not limited to Diwali, New Year’s, Christmas, etc.

2. ACKNOWLEDGMENT/ CONSENT

Your use of this website is subject to the Terms and Conditions of Use mentioned herein, along with the Privacy Policy and all other policies listed on Ebony Stay’s website. The terms and conditions contained on Ebony Stay’s website herein form a binding agreement between you and Ebony Stay concerning the use of this website and the services hereunder, by you. By accessing, viewing, browsing, caching, storing, and/or otherwise using our website or any of our services, applications, contents, or functions through whatever platform and/or by completing a Booking, you acknowledge and agree to have read, understood and agreed to all the terms and conditions set out on the website (including the Privacy Policy) and agree to be bound by them.

These pages, the content and infrastructure of these pages, and the online accommodations reservation service provided on these pages and through the website (“the Service/s”) are owned, operated, and provided by www.ebonystays.com and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

3. DESCRIPTION OF THE SERVICES PROVIDED BY EBONYSTAYS

Ebony Stays serves as an online as well as offline platform for booking Properties at affordable prices. Ebony Stays also hosts content about the Properties. The inclusion of any amenities or services at the Properties at a particular time shall not imply or warrant that these amenities or services will be available at all times, and Ebony Stays reserves the right to discontinue them at any time.

4. ACCURACY OF THE CONTENT

Ebony Stays has taken every precaution in the preparation of the content of Booking Channels, website, and any other platform or application, in particular, to ensure that rates quoted are correct at the time of publishing and all details have been accurately displayed. You understand and agree that Ebony Stays shall not be liable for any typographical, technical, or any other kind of errors on the Booking Channels.

5. EXTRA/ ADDITIONAL SERVICES

To provide complete comfort to the Guests, Ebony Stays may, at its sole discretion and subject to availability, arrange additional services like a chef, cleaners, vehicle hire, etc., by outsourcing such services from third-party vendors on prior request of Guests.

Guests shall understand and agree that such services may not be part of the Booking Amount/ Advance/ Security Deposit paid by the Guests, and such services may accrue additional charges. These additional services are provided by Ebony Stays solely for the convenience of Guests without any commitment or obligation of any kind whatsoever on the part of Ebony Stays.

6. TARIFF

The tariffs mentioned by Ebony Stays Booking Channels are subject to change without prior notice. All rates mentioned by the Ebony Stays Booking Channels are as per room and/or as per multiple rooms basis. The tariff for the Properties may or may not include applicable taxes (if any), depending on the type of Property. The tariffs mentioned on any online booking channels may be inaccurate due to a technical glitch. If such a technical glitch error occurs, which is beyond the control of Ebony Stays, Ebony Stays reserves the right to correct the same, and the erroneous tariff will not be enforceable against Ebony Stays.

7. RIGHT OF ADMISSION & POSSESSION OF THE PROPERTY

In case of any Booking, it is understood and accepted by all the Guests that they shall never be in possession or have a charge or claim to have any of the Properties booked by him or her at any time whatsoever.

The Guests shall not be allowed to check in the Property before or at the time of Check-In unless they comply with all the requirements as prescribed. In case the Guests do not comply with the prescribed requirements, no refund against the Booking Amount/ Deposit paid by Guests or compensation of any kind whatsoever nature or amount shall be claimable by Guests or due or payable by Ebony Stays to the Guests or anyone else.

(a) Guests must provide a Booking Confirmation issued by Ebony Stays along with the proof/details of payment of the entire Booking Amount.

(b) In compliance with the Government security regulations, every Guest, coming to stay at the Properties, would be mandatorily required to provide original government-issued photo IDs for verification as well as a copy of the photo IDs, on or before check-in.

(c) Guests shall enter their name, address, and other details of all the guests, including children, in the Guest Register kept at respective Properties and/ or maintained digitally.

(d) Guests under the age of 18 need to be accompanied by at least one adult. In case any guest has provided incorrect and false information at the time of Booking, Ebony Stays shall be entitled to forthwith revoke the Booking, and refuse entry to the Property, and if the Guests have already checked in, then they shall be evicted from the Property by any of the representatives of Ebony Stays. In such cases, the Deposits/ Booking Amount paid by the Guests shall not be refunded, nor shall any compensation of any kind or nature be paid by Ebony Stays to the Guest.

At the time of check-in or during the stay, the total number of Guests, along with visitors of the Guests, shall not exceed the number as stated at the time of making the Booking. Ebony Stays may permit, at its sole discretion, additional persons to stay at the Property at an additional cost. No additional persons will be allowed unless a written acceptance is issued by Ebony Stays.

8. OUR FEES

Ebony Stays reserves the right to charge and add any additional (reservation or facilitation) fees without any prior notice to the Guests.

9. LINK TO THIRD-PARTY WEBSITES

The website may contain links to other third-party websites and web pages. Ebony Stays does not in any manner represent or endorse such websites/webpages and is not liable for the contents of such websites or for any claims arising out of your use of these websites, as Ebony Stays has no control over such websites in any manner whatsoever.

10. EBONY GREEN CARD

4. Booking & Redemption Conditions
4.1. All bookings must be made in the name of the registered Member.
4.2. Government-issued ID proof must be provided at check-in to validate membership.
4.3. All benefits, including upgrades and flexible check-in/out, are strictly subject to availability and at the discretion of the property.
4.4. Membership benefits cannot be clubbed with any other third-party offers or coupons unless explicitly stated.

5. Cancellations, Refunds & Termination
5.1. The Membership fee is non-refundable, non-cancellable, and non-extendable under any circumstances.
5.2. Ebony Stays reserves the right to revoke or cancel the Membership in the event of misuse, fraudulent activity, misrepresentation, or breach of these terms.
5.3. In the event of termination of the membership due to breach, no benefits or partial refunds shall be provided. 

6. General Provisions
6.1. Ebony Stays reserves the right to amend, withdraw or modify any part of the Membership program, including pricing, benefits, and conditions, without prior notice.
6.2. All decisions made by Ebony Stays regarding eligibility, benefits, and redemption are final and binding.
6.3. These Terms & Conditions are governed by the laws of India and any disputes arising shall be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat.

11. PROMOTIONAL OFFERS

Once you share your contact details on the website, you agree to opt in to receive promotional content from Ebony Stays on WhatsApp, email, push notifications, RCS, and SMS. Ebony Stays may provide you with various discounts and offers from time to time. Any such discounts, offers, or promotional schemes will be subject to specific terms and conditions listed on the website, which may vary from time to time. Ebony Stays reserves the right to alter or withdraw any promotional scheme at any time without prior notice.

12. BOOKING CONFIRMATION/ GUARANTEE

Guests shall understand and agree that making payment of the Advance and/or Security Deposit (depending on a case-by-case basis as decided by Ebony Stays) or Booking Confirmation shall construe and mean that Guests have read and unconditionally accepted all the details of the Booking and abide by them.

The issuance of the Booking Confirmation does not ensure that the Booking is confirmed.

It is clarified that Ebony Stays shall not be liable to serve a Booking unless the entire Booking Amount is paid by the Guest/Guests to Ebony Stays through the registered mode of payment intimated by Ebony Stays to the Guest/ Guests, even though the Booking Confirmation may have been sent to the Guest. The Booking Confirmation shall stand canceled, withdrawn, and null and void if the entire Booking Amount is not received by Ebony Stays by the specified due dates.

In the event a Booking is made from any third-party websites or third-party applications or through any travel agents/third parties/ advertisements/ referrals, the Guest/Guests should confirm the Booking with us. Ebony Stays shall not be liable to serve a Booking unless the entire Booking Amount is received by Ebony Stays through the registered mode of payment, even though the Booking Confirmation may have been sent to the Guest by such third-party websites or third-party applications or through any travel agents/third parties/ advertisements/ referrals and/or Ebony Stays. Further, in the event a Booking is made from any third-party websites or third-party applications or through any travel agents/third parties/ advertisements/ referrals, the terms and conditions of such third party shall also apply to the Guest/Guest and the Booking, in addition to the terms and conditions laid down by us in respect to the Booking. In the event any term/condition of such third party is inconsistent with the Terms and Conditions set out herein or intimated to the Guest/Guests by Ebony Stays, the Terms and Conditions of Ebony Stays shall prevail.

13. MISCELLANEOUS

This website (www.ebonystays.com) shall have the right to assign its obligations and duties as mentioned herein and in any agreement relating to any or all of its services to any person or entity.

If any provision of these Terms and Conditions of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall continue to be in force.

14. CHANGES TO THE TERMS & CONDITIONS

14.1. The Company may revise these Terms & Conditions at any time by amending this page. The User must check this page from time to time to take notice of any changes made to these Terms, as they are binding on the User.

14.2. The Company may, without prior notice, change all or any features of the Website; add or remove functionalities or features; stop providing the Website; or create usage limits for the Website.

15. ACCEPTANCE OF THE TERMS & CONDITIONS

15.1. The User agrees that the User shall be bound by these Terms by accessing the Website, using the Website, or otherwise availing of the services from the Company.

16. ELIGIBILITY

16.1. By agreeing to these Terms & Conditions, a User (when such User is a natural person)represents that the User is at least the age of majority, i.e., 18 years, and is competent to contract. Additionally, where the User is registering on behalf of, and is the authorized representative of, a company, partnership, or any other legal entity, such User has been duly authorized by such entity and is permitted under applicable laws to accept these Terms & Conditions. The User represents and warrants that the User has the full power and authority to accept the Terms & Conditions, access the Website, and use the services provided by the Company under these Terms & Conditions and that these Terms &Conditions are binding upon the User and enforceable by their terms. Where the Services are availed by a company, partnership, or any other legal entity, the User represents and warrants that the entity has the full power and authority to accept the Terms & Conditions and such Terms & Conditions shall bind such company, partnership any other legal entity, as applicable.

16.2. In case the Company alters or amends the eligibility criteria to be registered for accessing the Website or receiving services of the Company and the User no longer complies with the new eligibility criteria, as determined by the Company in its sole discretion, the User accepts that the Company may restrict or suspend the access to the Website or receiving services of the Company without any liability for the Company. The User is solely responsible for ensuring that the User complies with these Terms & Conditions.

16.3. The User shall ensure that there are proper encryption and security measures at its respective desktop, mobile device, or other device used to access the Website to prevent any hacking, and the User accepts all liabilities concerning any compromise or unauthorized use or disclosure, or access to such information.

16.4. The User may not use the services provided by the Company or the Website for any illegal or unauthorized purpose, nor may the User, in the use of the Website, violate any applicable laws (including but not limited to copyright laws). The Company reserves the right to refuse or discontinue any services provided by the Company or the Website to anyone for any reason at any time.

17. RESTRICTIONS ON THE USE OF THE WEBSITE

17.1. The User shall not redistribute, sublicense, rent, publish, sell, assign, lease, market, transfer, or otherwise make the Website or any component or content thereof available to any third parties before the prior written consent of the Company.

17.2. The User shall not circumvent or disable any digital rights management, usage rules, or other security features of the Website. Remove, alter, or obscure any proprietary notices(including copyright notices) on any portion of the Website, and do not use the Website in a manner that threatens the integrity, performance, or availability of the Website.

17.3. Without limiting the foregoing, the User agrees that the User shall not use the Website or the services of the Company to undertake any of the following actions or to display, upload, modify, publish, distribute, disseminate, transmit, update, or share any information that:

(a) that the User does not have a right to make available under any law or contractual or fiduciary relationship unless the User owns or controls the rights thereto or has received all necessary consents for such use of the content;

(b) is defamatory, vulgar, obscene, pornographic, paedophile, invasive of another person’s privacy, including bodily privacy, insulting or harassing based on gender, libelous, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;

(c) is harmful to minors and children;

(d) infringes patent, trademark, copyright, or other proprietary rights or intellectual property rights of any person or entity;

(e) violates any applicable law, regulation, or generally accepted practices or guidelines in India;

(f) deceives or misleads any other user of the Website, the Company, or any other person, the origin of any messages on the Website, or knowingly and intentionally communicates any information which is patently false or misleading but may reasonably be perceived as a fact;

(g) impersonates any person or entity, or falsely states or otherwise misrepresents the User’s affiliation with a person or entity;

(h) threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognizable offense, or prevents investigation of any offense, or is insulting another nation;

(i) contains viruses, trojan horses, worms, spyware, time bombs, cancelbots, or other computer programming routines, code, files, or such other programs that may harm the Website, interests, or rights of other users or limit the functionality of any computer software, hardware or telecommunications, or that may harvest or collect any data or personal information about other Users without their consent; and

(j) is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person.

17.4. Without limiting the foregoing, the User agrees that the User shall not:(a) decompile, reverse engineer, or disassemble the contents of the Website or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website, or remove any copyright, trademark registration, or other proprietary notices from the contents of the Website;

(b) (i) use the Website and any of the Company’s services for commercial purposes of any kind except as permitted, or (ii) advertise or sell the Website or any services of the Company or domain names or otherwise (whether or profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Website or the services of the Company in any way that is unlawful, or harms the Company or any other person or entity as determined by the Company;

(c) Engage in any activity which would interfere with any other person’s use or enjoyment of the Website or the services of the Company, including engaging in disruptive attacks such as denial of service attacks on the Website or the services of the Company;

(d) Access or use the Website or the services of the Company in any manner that could damage, disable, overburden, or impair any of the Website’s servers or networks;

(e) Disrupt or interfere with the security of, or otherwise cause harm to the Website or the services of the Company, materials, systems, resources, or gain unauthorized access to user accounts, passwords, servers, or networks connected;

(f) Use deep-links, page-scrape, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to increase traffic to the Website or the services of the Company, to access, acquire, copy or monitor any portion of the Website or the services of the Company, or in any way reproduce or circumvent the navigational structure or presentation of the Website, or any content, to obtain or attempt to obtain any content, documents or information through any means not specifically made available through the website or the services of the Company; and

(g) Use the Website or the services of the Company for purposes that are not permitted by: (i) these Terms & Conditions; and (ii) any applicable law, regulation, or generally accepted practices or guidelines in the relevant jurisdiction.

17.5. The User shall not use the Website or the services of the Company for any purpose that might be construed as contrary or repugnant to any applicable law, regulation, guideline, judicial dicta, or public policy or for any purpose that might negatively prejudice the goodwill of the Company, its partners or violate the Terms & Conditions.

17.6. The Company reserves the right to suspend/discontinue the Website or the services of the Company and any other products/services to the User and/or to sever its relationship with the User, at any time, for any cause, including, but not limited to, the following:

(a) For any suspected violation of the rules, regulations, orders, directions, notifications, laws, or statutes, from time to time, or for any violation of the terms and conditions mentioned in these Terms & Conditions.

(b) For any suspected discrepancy in the particular(s), documentation or information provided by the User;

(c) To combat potential fraud, sabotage, willful destruction, a threat to national security, for any other force majeure reasons, etc.

(d) If the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons;

(e) If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations;

(f) If the User does not have control over the User’s login details and password, the User’s account is compromised in any other manner;

(g) If the User indulges in any abusive, aggressive, or threatening behavior or any act or any intimidation or harassment of any kind (be it verbal physical, or written) against any employee/representative/agent of the Company or any other User; and

(h) If the Company believes, in its reasonable opinion, that cessation/ suspension is necessary

.

18. ACCURACY OF INFORMATION

18.1. The Company is not responsible if information made available on the Website (including any information about the services of the Company) is not accurate, complete, or current. The material on the Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

18.2. The Website may contain certain historical information. Historical information, necessarily, is not current and is provided for the User’s reference only. The Company reserves the right to modify the contents of the Website at any time, but the Company has no obligation to update any information on the Website. The User agrees that it is the User’s responsibility to monitor changes to the Website or any other information provided by the Company.

19. WARRANTIES

19.1. No warranty of any kind, implied, express, or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, satisfactory quality, or fitness for a particular purpose, is given in conjunction with the Website or the services of the Company. While the Company may apply such technology as it deems fit to ensure the security of and prevent unauthorized access to its services, the Company does not warrant that products/services or any content/data will be provided uninterrupted or free from errors or that any identified defect will be immediately corrected. Further, no warranty is given that products/services or any data/content are free from any computer virus or other malicious, destructive, or corrupting code, agent, program, or macros. The Company provides the Website or the services of the Company and other products/services on an “as is”, “where is”, or “with all faults” basis.

19.2. ALL OTHER WARRANTIES, WHETHER LEGAL, EXPRESS, OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY EXPRESS OR IMPLIED

WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR THE INTENDED USE THEREOF ARE EXPRESSLY EXCLUDED IN CONNECTION WITH THE USE OF THE WEBSITE OR SERVICES OF THE COMPANY.

19.3. The Company shall make all best efforts to provide uninterrupted services subject to downtime and regular maintenance Notwithstanding anything in these Terms &Conditions, the User acknowledges that the Website or the services of the Company may not be uninterrupted or error-free or free from any virus or other malicious, destructive or corrupting code, program or macro. The Company shall adopt all such best technical and non-technical security measures that it considers appropriate and are the same as those prevalent in the industry, however, the Company does not guarantee that such security measures cannot be subverted to gain unauthorized access. In the event of interruption to the Website or the services of the Company or loss of use and/or access, the Company shall use its best endeavors to restore access as soon as reasonably possible.

20. TRAVEL ADVISORY AND VISA REQUIREMENTS

20.1. It is the responsibility of the User to ensure that they satisfy all applicable legal requirements when entering a country or territory, including its visa and health requirements. As these requirements are subject to change without notice, the Company recommends that the User review travel prohibitions, warnings, announcements, and advisories and verify with the appropriate consulate before booking and again before departure. It is the responsibility of the User to ensure that you are either insured by the User’s own insurance company or by a third party who may provide insurance coverage. The Company takes no responsibility for the insurance process and recommends that you are sufficiently covered with a comprehensive travel insurance policy before departure.

20.2. By displaying the services in or to particular destinations, the User does not represent or warrant that travel to such points is advisable or risk-free, and the User shall not be held liable for damages or losses that may result from travel to such destinations. The User is strongly advised to check the relevant travel advisories issued by the relevant government for any country and to take the necessary precautions.

21. WEBSITE CONTENT AND AVAILABILITY

21.1. The User makes no guarantees as to the authenticity, accuracy, or completeness of any content on the Website, including content provided by other Users or our vendors. The displayed prices for our services are dynamic and can change during or after the search by the User. Once the User has a confirmed booking, subsequent changes in displayed prices will not affect the price of the booking of the User. The Company makes no guarantee that the content available on the Website has not been altered through technical defects or by unauthorized third parties.

21.2. All content accessed by the User using the Website is at the User’s own risk, and you will be solely responsible for any damage or loss to any party resulting therefrom. Under no circumstances shall the Company be liable in any way for any loss or damage of any kind incurred in connection with the use of or exposure to any content accessed on the Website, including but not limited to any errors or omissions, or any additions, removals, or modifications that the Company made on the Website. The Company makes no guarantee that the Website will always be available or uninterrupted. We will not be liable to the User for any loss or damage resulting from any unavailability or interruption of our Website or services.

21.3. The Website does not constitute and should not be regarded as a recommendation or endorsement of any services or third-party service providers listed on the Website. The Company hereby expressly disclaims any representation, warranty, or undertaking about the quality, status, features, or adequacy of any services listed on the Website.

22. CANCELLATION AND REFUND POLICY:

1. Standard Cancellations: Guests may cancel their reservation if the cancellation request is submitted no less than thirty (30) business days before the scheduled check-in date.

2. Peak Season & Promotional Bookings: For reservations made during peak seasons, public holidays, long weekends, or under special promotional offers, a minimum of forty-five (45) business days advance notice is required to be eligible for a refund. The applicable cancellation window will be communicated at the time of booking.

3. Refunds & Credits: Cancellations made within the applicable notice period will be eligible for a refund or, upon guest request, a 100% credit toward a future booking (valid for 6 months from the date of cancellation).

– Please note – Full Refunds are not applicable once a booking is confirmed. A significant portion of the booking amount is retained by the property owner as per their policy and is non-refundable to Ebony Stays. No MONETARY refund shall be issued after the mentioned period, regardless of the reason for cancellation. The eligible refund amount will be processed to the original payment method within 5-7 business days.

Full Refunds will only be issued for bookings with full payment completed for the particular booking. No refunds will be granted for bookings with partial payment. Refunds will be adjusted for any acquisition costs (such as agent fees, commissions, or platform fees) already incurred for the booking. Service costs (if any) initially charged at the time of booking will not be included in the refund amount.

Refund Policy Post Check-in: Ebony Stays maintains a strict no-refund policy once a guest has successfully checked into the property. By confirming a booking, the guest acknowledges and agrees that no monetary refund shall be provided after check-in, regardless of the reason for early check-out, dissatisfaction, or personal circumstances, unless otherwise mandated by applicable law or explicitly agreed to in writing by Ebony Stays. This policy is applicable across all properties listed and operated under the Ebony Stays brand.

23. SECURITY DEPOSITS

Guests are required to provide a “Security Deposit” by a specified date determined by Ebony Stays, as per the unique circumstances of each case. This deposit will ensure the proper and safe use of the Property. It may be utilized to cover any damages or losses incurred during the guest’s stay, including but not limited to damages caused by the guest, as well as any necessary cleaning requested by the guest. If no damages occur, the deposit will be refunded upon check-out. Ebony Stays will communicate the deposit amount and any associated conditions in advance. Failure to fully pay the security deposit may result in the denial of access to the Property. In case of cancellation, the refund is subject to the applicable cancellation policy.

24. PAYMENT POLICY

• In case of a split payment, the complete balance amount needs to be paid within 5 days from the date of booking or the Check-in date, whichever is earlier.
• In case of cancellation, the refund is subject to the applicable cancellation policy.

25. THIRD-PARTY LINKS

25.1. Hyperlinks on this Website to websites operated by third parties are only provided for your reference. The Company takes no responsibility for the content of these websites and has no control over their content, access, and privacy policies. The Company also takes no responsibility for the consequences of accessing these websites, including exposure to hard and software viruses, spies, and malware. The Company does not endorse or recommend these websites or any of their content.

25.2. Any third party that wishes to establish links to our Website should notify the Company of their intention before doing so. The Company may deny permission for any such links to the Website. If the Company gives its permission for any such links, it is not under any obligation to establish reciprocal links with the third party.

26. RENAMING OF PARTNERED PROPERTIES

27. INTELLECTUAL PROPERTY

27.1. All Intellectual Property Rights in the Website or the services of the Company belong to the Company or the applicable third-party owner of such rights. Nothing in these Terms & Conditions shall operate to transfer any Intellectual Property Rights beyond the specific licenses, as may be specifically agreed in writing. The Company retains ownership of all rights, title to, and interest in all Intellectual Property Rights developed, owned, licensed, or created by the Company.

27.2. No part or parts of the Website may be reproduced, distributed, republished, displayed, broadcast, hyperlinked, transmitted, adapted, modified to create derivative works, or otherwise commercially exploited in any manner or by any means or stored in an information retrieval system without the Company’s prior written permission. The User may view, print, or use the Company’s content for personal, non-commercial use only, provided further that the User does not modify the content and that the User retains all copyright notices and other proprietary notices contained in the content.

27.3. The User shall not claim any rights or interest in the Intellectual Property Rights of the Company or its partners, or connection with any other services, features, or products offered by the Company to the User. In no event shall the User alter, tamper, vary, modify, change, disassemble, decompile, or reverse engineer any Intellectual Property Rights of the Company (including without limitation any Intellectual Property Rights licensed to the Company by any other Person) (collectively, “IP Property”), or permit others to do so. Altering, tampering, varying, modifying, changing, disassembling, decompiling, and reverse engineering include, without limitation:

(a) converting the IP Property from a machine-readable form into a human-readable form;

(b) disassembling or decompiling the IP Property by using any means or methods to translate machine-dependent or machine-independent object code into the original human-readable source code or any approximation thereof;

(c) examining the machine-readable object code that controls the IP operation and creating the source code or any approximation thereof by, for example, studying the IP Property’s behavior in response to a variety of inputs;

(d) performing any other activity related to the IP Property that could be construed to be reverse engineering, disassembling, decompiling; or

(e) making any alteration or change to the IP Property without the express prior written consent of the Company.

28. INDEMNIFICATION

The User (“Indemnifying Party”) shall indemnify the Company, including all employees, officers, and directors (“Indemnified Party”) against, and hold harmless from any actual and direct losses, including but not limited to third-party claims, suits, actions or proceedings (“Losses”) against the Indemnified Party, where such Losses arising out of or relating to the Indemnifying Party’s use of the services or the Indemnifying Party’s breach of any requirement, representation or warranty, covenant or confidentiality obligations contained in this Terms and Conditions or Privacy Policy, provided that: (a) the indemnified party promptly notifies the Indemnifying Party in writing of such Losses; (b) the indemnifying Party has sole control over the defense or settlement of the Losses, and (c) indemnified Party cooperates fully in the defense or settlement of the Losses. This indemnification shall include the Indemnified Party’s reasonable attorney’s fees incurred in the defense of the action giving rise to any damages, which are indemnifiable under this section.

29. LIMITATION OF LIABILITY

Notwithstanding anything to the contrary elsewhere contained in this Agreement, the Company in any event, regardless of the form of Losses, shall not be liable for any indirect, special, punitive, exemplary, speculative, or consequential damages, including, but not limited to, any loss of use, loss of data, business interruption, and loss of income or profits, irrespective of whether it had notice of the possibility of any such damages. The total liability of the Company shall not exceed INR [●].

30. WAIVER

If the Company does not exercise a right under these Terms & Conditions, it shall not constitute a waiver of such right. Waiver of any right, remedy, or breach of any subject matter contained in these Terms & Conditions shall not be viewed as a waiver by the Company unless specifically agreed by the Company in writing.

31. FORCE MAJEURE

For purposes of this Term, “Force Majeure Event” means any event or circumstance, regardless of whether it was foreseeable (including without limitation an act of war, hostility, or sabotage; act of God; electrical, internet, or telecommunication outage that is not caused by the obligated party; government restrictions (including the denial or cancellation of any export or other license); criminal, revolutionary, or terrorist activity), that: (a) was not caused by a party and, (b) prevents that party from complying with any of its obligations under these Terms and Conditions (other than an obligation to pay money) or provision of the website or the Website. If a Force Majeure Event occurs, the Company will be excused from performing those obligations rendered unperformable by the Force Majeure Event. During a Force Majeure Event, the Company shall use reasonable efforts to limit damages to the User and to resume its performance under these Terms of Service.

32. RELATIONSHIP OF THE PARTIES

The User agrees that no joint venture, partnership, employment, or agency relationship exists between the User and the Company as a result of these Terms of Service, the User’s use of the Website, or the availing of Services from the Company.

33. ASSIGNMENT

The User shall not assign or transfer the rights and obligations if the User under these Terms of Service, including any assignment or transfer because of a merger, reorganization, sale of all or substantially all of its assets, change of control, or operation of law, without the Company’s prior written consent of the Company may assign or transfer the rights and obligations contained in these Terms and Conditions to any Person.

34. GOVERNING LAW AND JURISDICTION

34.1. Governing Law: This Agreement shall be governed by and construed by the laws of the Republic of India, and both Parties hereby submit to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.

34.2. Dispute Resolution: This Agreement and any matter arising from or in connection with this Agreement shall be governed by and construed following the laws of India. The Parties agree that they will use their best efforts to amicably resolve any dispute arising out of or under this Agreement by mutual negotiation. In case the Parties fail to resolve any dispute within 30 (thirty) days from the date of notification of the dispute by either Party, such unresolved dispute shall be settled through arbitration under the Indian Arbitration and Conciliation Act,1996, by a sole arbitrator to be mutually appointed by the Company. The arbitration award shall be final, conclusive, and binding on both parties. The venue of the arbitration shall exclusively be Ahmedabad, Gujarat, and it shall be conducted in the English language only.

35. CONFIDENTIALITY

For this Terms of Service, the term “Confidential Information” shall mean and include all tangible and intangible information obtained, developed, disclosed, or accessed, including all documents, data papers, statements, and trade secrets. In case the User comes into possession of any Confidential Information of the Company, the User shall safeguard the same and shall not disclose such Confidential Information without the prior written consent of the Company.

36. CONTACT INFORMATION

36.1. Questions about these Terms and Conditions should be sent to the Company at info@ebonystays.com. Any notices to the Company in connection with the Website or these Terms and Conditions must be sent to info@ebonystays.com.

36.2. Notice shall be sent to the contact address set forth here (as such may be changed by notice given to the other party), and shall be deemed delivered as of the date of actual receipt.

36.3. The Company may give telephonic notice to the User by calls to appropriate numbers, by messaging to the telephone number, or by an email to the email address of the User available on record with the Company. The User agrees that in case there are any changes in any information provided by the User to the Company, including the User’s phone number, e-mail address, and other contact details, the User will be solely responsible for updating them regularly. The User agrees that all agreements, notices, disclosures, and other communications that the Company provides to the User electronically satisfy any legal requirement that such communications be in writing. If the Company sends any communication by e-mail or to the User’s phone number, it shall be sent to the User’s e-mail address or phone number available on the records created by the User on the Website and it shall be deemed to have been received by the User once it is reflected as sent in the outbox of the e-mail id or at the time of dispatch of the message.

37. ENTIRE UNDERSTANDING

These Terms and Conditions and Privacy Policy constitute the entire agreement between the Company and the User about the subject matter hereof and supersede in their entirety all written or oral agreements between the Company and the User.

38. SURVIVAL

Rights and obligations under these Terms, which by their nature should survive or are expressly so stated herein, shall remain in full force and effect notwithstanding any expiry or termination of the Terms.

39. GRIEVANCE OFFICER

In compliance with the Information Technology Act, 2000, and the rules made thereunder, the Grievance Officer for Ebony Stays designated to address any concerns or grievances regarding the use of this website, services, or Terms & Conditions is:

Company: Ebonystays Studio Private Limited

Email: info@ebonystays.com

Phone: +91 6357956502

Office Address:  Safal Prelude, Corporate Rd, Prahlad Nagar, Ahmedabad, Gujarat 380015