If you wish to cancel 14 days before the arrival date, we will refund 80%* of the booking value in the original payment mode or 100% in the form of a future credit note.
Cancellations that are made between 7-14 days prior to the arrival date will receive a 50% refund of the total booking value or 60% in the form of a future credit note.
For any cancellations requested within 7 days of the check-in date, the booking will be non-refundable.
If the booking has been partially paid for, the cancellation will be deemed non-refundable.
*Please note: Cancellation fee worth 20% of the booking value shall be levied for all refunds processed by EbonyStays. This is primarily applicable to cover platform charges, convenience fee and processing charges.
FAQ’s
What is EbonyStays cancellation policy?
If you wish to cancel 14 days before the arrival date, we will refund 80%* of the booking value in the original payment mode or 100% in the form of a future credit note. If cancellations are made between 7-14 days prior to the arrival date will receive a 50% refund of the total booking value or 60% in the form of a future credit note. *Please note: Cancellation fee worth 20% of the booking value shall be levied for all refunds processed by EbonyStays. This is primarily applicable to cover platform charges, convenience fee and processing charges. Standard cancellation policy will not be applicable for peak dates.
Are there any other terms and conditions to note?
Standard check-in time is 2 PM and check-out time is 11 AM. GST is applicable on cancellation fee. All refunds issued exempt accommodation fee and cleaning fee. In case of early check-ins and extended departures, an additional fee may be charged depending on EbonyStays’s discretion and availability of the home. Bookings made via third-party sites, may be subject to the respective channel’s cancellation terms. Please check the Cancellation Policy of the site where the booking was originally made.
