Frequently Asked Questions
Yes you can book instantly with website here for available dates.
We accept all credit cards , debit cards, UPI, Bank transfer etc through our payment Gateway.
You will receive booking confirmation instantly or if there is any issue our booking calling agent will get back to you in an hour.
You can reach to our any of the available social media platforms and through whatsapp chatbox on website or you can call on available numbers on website.
Cancellation Policy
1. Standard Cancellations: Guests may cancel their reservation if the cancellation request is submitted no less than thirty (30) business days prior to the scheduled check-in date.
2. Peak Season & Promotional Bookings: For reservations made during peak seasons, public holidays, long weekends, or under special promotional offers, a minimum of forty-five (45) business days’ advance notice is required to be eligible for a refund. The applicable cancellation window will be communicated at the time of booking.
3. Refunds & Credits: Cancellations made within the applicable notice period will be eligible for a refund or, upon guest request, a 100% credit toward a future booking (valid for 6 months from the date of cancellation).
– Please note: Refunds are not applicable once a booking is confirmed. A significant portion of the booking amount is retained by the property owner as per their policy and is non-refundable to Ebony Stays. No MONETARY refund shall be issued, regardless of the timing or reason for cancellation.
Cancellations made after the notice period may result in partial or full retention of the booking amount, at the sole discretion of the property and based on occupancy and seasonality.